- Login to the FileMaker Admin Console using the username and password from your welcome letter or the product detail screen in our customer portal area (see step 1 of our getting started guide)
- After successful login you will see the overview screen which shows you the server status and server information.
- Select the "Activity" menu option on the left to show a list of open databases.
- In order to download the database the file must be closed. To do this select the database from the list and choose "Close" from the folder icon pull-down menu.
- If there are users connected to the database a dialog box will display with the option to type a message to users. Leave the default "Delay Time" of 2 minutes and click the "Send Message" button.
- When there are no clients connected to the database the status will change to "Closed". You are now ready to download the database.
- Select the database name in the list and select "Download Database" from the folder icon pull-down menu.
- The database will be automatically downloaded. Usually to your computers "Downloads" folder.
- Please remember that your database is still closed. In order for people to connect again to the hosted database we need to open it again.
- Select the database name in the list and select "Open" from the folder icon pull-down menu.
- You will know that your database is open when the status area changes to "Normal"
