There are no Open Network Issues Currently

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Shared Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name FM Server FM Admin HTTP FTP POP
fms-101-slc n/a
fms-201-slc n/a
fms-301-lon n/a
fms-301-nyc n/a
fms-301-slc n/a
fms-302-slc n/a
web-010-slc n/a n/a
web-020-slc n/a n/a

Data Center Status

Data Center Main Power Backup Power Firewall Network Monitoring
Seattle - USA Online Online Online Online Online
Los Angeles - USA Online Online Online Online Online
Salt Lake City - USA Online Online Online Online Online
Dallas - USA Online Online Online Online Online
Chicago - USA Online Online Online Online Online
New York - USA Online Online Online Online Online
Miami - USA Online Online Online Online Online
London - UK Online Online Online Online Online
Vancouver - CA Online Online Online Online Online
Toronto - CA Online Online Online Online Online
Emergency Maintenance - Fan Replacement (Resolved) Critical

Affecting System - SLC-0541

  • 10/06/2020 07:55 - 10/06/2020 08:59
  • Last Updated 10/06/2020 07:58

We are performing an emergency maintenance to replace a fan in one of our hypervisors in our Salt Lake City data center. This should be done soon and servers will be back online soon. Thank you for your understanding.

Network Issue in Seattle Area (Resolved) Critical

Affecting Other - Local Seattle Network

  • 04/08/2020 08:04 - 04/10/2020 14:44
  • Last Updated 04/08/2020 09:06

There is a network issue in the Seattle area affecting the ability to connect to our data center. We are currently working on it and will update you as soon as possible.

Emergency Maintenance in Salt Lake City Hyper (Resolved) Critical

Affecting Server - ODICloud

  • 01/13/2018 13:27 - 01/13/2018 15:28
  • Last Updated 01/13/2018 13:29

We are performing emergency maintenance on one of our hypervisors in our Salt Lake City data center. This is affecting some customers as well as our shared server fms-301-slc.oditech.com. Our Infrastructure team is currently working on bringing these servers back online. We will update this post as soon as we have more information.

If you have any questions or concerns, please contact support@oditech.com

SLC - Hypervisor Issue (Resolved) Critical

Affecting Server - ODI SSD Cloud

  • 10/30/2017 10:02 - 01/13/2018 13:27
  • Last Updated 10/30/2017 10:05

We are experiencing an issue with one of our hypervisors in the Salt Lake City data center. Not all of our clients in the SLC data center will be experiencing this outage as it only pertains to one hypervisor. The servers will be automatically started once the issue has been resolved.

Thank you for your patience.

ODI Support Staff

Chicago Network Outage (Resolved) Critical

Affecting Other - Data Center

  • 10/04/2017 12:54 - 10/04/2017 16:16
  • Last Updated 10/05/2017 16:16

We are currently experiencing network issues in our Chicago SSD Cloud. Our network engineers are currently investigating the issue, but there is no ETA at this time.

Hardware Failure in SLC Data Center (Resolved) Critical

Affecting Server - fms-301-slc

  • 07/29/2017 10:03 - 07/29/2017 13:10
  • Last Updated 08/02/2017 09:10

We had a hardware failure on fms-301-slc.oditech.com and are working on repairing the server. The server will automatically be restarted when it is completed.

We are sorry for any inconvenience.

ODITech Support

Network Outage in NYC Data Center (Resolved) Critical

Affecting Other - Data Center

  • 06/10/2017 16:55 - 06/10/2017 17:35
  • Last Updated 06/10/2017 17:35

There is a network issue in our NYC data center that is affecting connectivity for customers. We are currently working on getting the network back up and running and will update this post as soon as we have more information.

Thank you for your patience.

Update:

The issue has been resolved.

ODI Support Team

fms11.oditech.com Down (Resolved) Critical

Affecting Server - fms11

  • 06/08/2017 11:56 - 06/08/2017 16:55
  • Last Updated 06/10/2017 16:55

We are currently experiencing issues with this server. Engineers are hard at work getting the server back up.

Sorry for any inconvenience.

ODITech Support

Server being restarted for emergency maintena (Resolved) Critical

Affecting Server - fms13-010-pdx

  • 01/04/2017 08:49 - 01/04/2017 10:42
  • Last Updated 01/04/2017 08:51

The server fms13-010-pdx.oditech.com is being restarted for emergency maintenance. This should take about 10 minutes. 

Thank you for your patience.

ODI Support Staff

Washington DC SAN Issue (Resolved) Critical

Affecting System - SAN

  • 09/09/2016 07:27 - 09/19/2016 11:11
  • Last Updated 09/09/2016 07:29

We are having an issue with one of our SAN's (storage array) in our Washington DC datacenter. Engineers are currently working on the issue. All servers connected to this SAN will be restarted.

Thanks for your patience.

ODI Support

Hypervisor in SLC Down (Resolved) Critical

Affecting System - SLC Datacenter Hypervisor

  • 08/31/2016 09:32 - 08/31/2016 11:28
  • Last Updated 08/31/2016 09:34

We have an issue with one of our hypervisors in our Salt Lake City data center and are working to resolve the issue. This hypervisor issue is only affecting a few clients. We are sorry for any inconvenience and will have the issue resolved shortly.

Thank you for your patience.

ODITech Support Staff

Cloud restart in NYC data center (Resolved) Critical

Affecting Server - ODI SSD Cloud

  • 05/05/2016 12:09 - 05/05/2016 12:20
  • Last Updated 05/05/2016 12:17

We had an issue this afternoon that required us to restart one of our clouds in our NYC data center. Service should be restored soon.

Sorry for any inconvience,

ODITech Support Staff

NYC Data Center Hypervisor Issue (Resolved) Critical

Affecting System - NYC SSD Cloud

  • 04/25/2016 18:27 - 04/28/2016 21:41
  • Last Updated 04/28/2016 21:41

We are experiencing an issue with one of our hypervisors in our NYC data center. This is affecting some dedicated servers as well as one shared server (fms-301-nyc.oditech.com) We are working hard to resolve the issue and will have the service back online soon.

Thanks for your patience.

UPDATE:

Issue has been resolved and service is back to normal

ODI Support Staff

Disk Check Needed on Server (Resolved) Critical

Affecting Server - fms12-010-dca

  • 02/16/2016 21:15 - 04/25/2016 18:35
  • Last Updated 02/16/2016 21:18

Because data integrity is very important to us we often check our servers for data issues. We detected that the server fms12-010-dca.oditech.com needed a disk check and it was started at 11:30 EST. This should be completed shortly and we thank you for your patience.

NYC data center experiencing network issues. (Resolved) Critical

Affecting System - NYC Cloud

  • 02/12/2016 16:33 - 02/12/2016 18:12
  • Last Updated 02/12/2016 16:36

We are currently experiencing some network issues in our NYC data center. This is causing slowdowns and dropped connections to servers located at this data center. We are doing everything to bring the service back to normal operations. We appreciate your patience.

ODI Support Team

Network issues in Salt Lake City (Resolved) Critical

Affecting Other - Networking

  • 10/24/2015 14:02 - 10/24/2015 14:26
  • Last Updated 10/24/2015 14:05

We are currently having some network issues in our Salt Lake City data center. Our engineers are currently wirking on this and we will have it operational ASAP. 

Thank you for your patience. 

ODI Support Team

NYC Data Center Issue (Resolved) Critical

Affecting Other - New York City Network Issue

  • 09/28/2015 11:04 - 09/28/2015 12:55
  • Last Updated 09/28/2015 12:55

Good Afternoon,

We have been alerted of an issues with all servers in our NYC datacenter location. Our network administrators are working to correct the issue you now. We will update this message as soon as network connectivity has been restored to all servers.

We apologize for the inconvenience and appreciate the patience as we work through this outage.

ODI Support Staff

UPDATE:

All servers are now operating normally. Please login to your databases and verify that everything is running correctly. If you are still experiencing issues please open a support ticket by emailing support@oditech.com.

Thanks

NYC Hypervisor Issue (Resolved) Critical

Affecting System - NYC Data Center

  • 09/12/2015 15:30 - 09/12/2015 15:50
  • Last Updated 09/12/2015 21:18

One of our hypervisors in our NYC data center had a hadware failure. We are working hard to resolve the issue. Should not be very long.

We apologize for any inconvenience.

ODITech Support Team

SLC Emergency Maintenance (Resolved) Critical

Affecting Other - SLC Cloud

  • 08/25/2015 11:45 - 08/25/2015 12:19
  • Last Updated 08/25/2015 11:47

One of the SANs in our SLC cloud has gone down. Our infrastructure engineers are aware of the issue and have been working to get it back online. We will provide an update once we have more information.

Emergency Maintenance (Resolved) Critical

Affecting Server - fms13-010-pdx

  • 05/13/2015 23:45 - 06/09/2015 14:19
  • Last Updated 05/13/2015 23:44

Emergency maintenance is being done on fms13-010-pdx.oditech.com for approx. 1 hour. This is to improve performance and server capacity. We apologize for any inconvenience.

ODITech Support
support@oditech.com

Emergency Maintenance (Resolved) Critical

Affecting Server - fms12-010-dca

  • 05/12/2015 23:00 - 05/13/2015 01:06
  • Last Updated 05/12/2015 23:37

We had to perform emergency maintenance on the server fms12-010-dca.oditech.com this evening. This should not take very long and we apologize for any inconvience.

ODITech Support Team support@oditech.com

Core Router Failure (Resolved) Critical

Affecting Other - Router

  • 05/04/2015 09:11 - 05/12/2015 23:35
  • Last Updated 05/04/2015 09:27

This morning we had a core router failure upstream from ODITech. This caused outages to our Portland, OR data center. Because our website is also in this data center, our site was down as well. The router has been replaced and everything is back up.


We apologize for any inconvience.

ODITech Support

FileMaker Server restarted (fms13-010-pdx) (Resolved) Critical

Affecting Server - fms13-010-pdx

  • 10/21/2014 12:15 - 11/16/2014 11:53
  • Last Updated 10/21/2014 12:39

We were having an issue with the FileMaker Admin service on this server. We decided to restart the server to restore the service. We also added RAM to this server when we did the restart to ensure server performance. The server is now up and running and the issue should be resolved.

Emergency update for Washington DC Cloud (Resolved) Critical

Affecting Server - fms12-010-dca

  • 10/01/2014 12:16 - 10/04/2014 11:10
  • Last Updated 10/01/2014 14:18

[update] - This individual server had an issue with the security update that was posted to our Xen Cloud. This has been fixed and the server is operating normally. If you are still having issues please contact ODI Support at support@oditech.com or by calling 877-735-9299

Server maintenance has started on our Washington DC zone, this shouldnt take a long time and should be done within the hour.

The update is a critical security update on XEN and we needed to update our hypervisors ASAP.

We are sorry for any inconvenience.

ODI Support Team

Emergency Maintenance for ODI Data Centers (Resolved) Critical

Affecting Other - ODI Cloud

  • 10/01/2014 13:25 - 10/04/2014 11:11
  • Last Updated 10/01/2014 13:26

Today, a 3rd party vulnerability was reported to us (URL: http://xenbits.xen.org/xsa/ Reference: XSA-108) within the Xen hypervisor that requires an immediate patch, we have acquired the patch for this issue and have begun patching our system. 

The patch is now being deployed on all hypervisors. We anticipate downtime will be approximately 20 minutes per server.

Security is of the up most importance to us at ODI and this vulnerability is so severe that we made the decision to update our system ASAP

We are sorry for any inconvience that this may have caused.

ODI Support Team 

fms11.oditech.com (Resolved) Critical

Affecting Server - fms11

  • 03/20/2014 11:09 - 03/28/2014 11:48
  • Last Updated 03/20/2014 18:07

Update 5:58PM

The new fms11 server has been rebuilt! The databases will now be moved from clancy.oditech.com to the new server. After the databases have been moved we will then restore the admin console access. We will then start moving the backups back to the server. You will then be able to get to your ftp space. 

Update 1:44PM

It appears that the server was infected by a file uploaded by a customer. We have quarantined the server to clean it. The clean databases have been moved to another database server that you can access now. The server name is:

clancy.oditech.com

If you have any questions please call our support staff.

Thanks


fms11.oditech.com was restarted at 11AM this morning due to emergency maintenance. The server is back online, however, Instant Web Publishing and Custom Web Publishing are still down for this server. There were corrupt files pertaining to these services and the server is being redeployed. Service should be back shortly.

Thank you for your patience.

ODI Support Staff

Denial of Service Attack at Portland, Oregon (Resolved) Critical

Affecting Other - Portland, OR Data Center

  • 07/01/2013 13:06 - 07/23/2013 09:03
  • Last Updated 07/01/2013 19:07

Today we had a very large distributed denial of service attack on our Portland, Oregon data center. This is the largest attack that we have seen to date and slowed our network to a crawl. The attack came from over 300 locations which makes it very difficult to mitigate. The situation has been dealt with and network operations have returned to normal. We always strive for 100% uptime and are doing everything we can to avoid attacks such as this. We did learn a lot in this most recent attack and will use this knowledge to continue to protect our networks from attack.

We value our customers and appreciate your patience during this time. If you have any questions please direct them to support.oditech.com

Thanks

Network DDOS attack at our Portland, Oregon l (Resolved) Critical

Affecting Other - PDX Data Center

  • 06/28/2013 09:03 - 07/01/2013 19:06
  • Last Updated 06/28/2013 09:06

This morming we had a DDOS attack on our network located in Portland, Oregon. We have resolved the situation and will continue to monitor our network. Sorry for any inconvience.

ODI Network Staff

Dictionary attack on cp10.oditech.com (Resolved) Critical

Affecting Server - cp10

  • 02/27/2013 08:00 - 03/03/2013 10:14
  • Last Updated 02/27/2013 11:44

This morning the server cp10.oditech.com was under a dictionary attack which caused email slowdowns and restarting of services on the server. The situation is ongoing and we are doing everything we can to minimize the effect to our clients.

Upgrades for fms12.oditech.com (Resolved) Critical

Affecting Server - fms12-010-pdx

  • 10/10/2012 01:00 - 10/10/2012 01:36
  • Last Updated 10/10/2012 01:38

Due to growth we had to upgrade the server fms12.oditech.com tonight. We added more ram and also took this time to separate our drives on the system. We hope that this will keep our server performing at top speed. Thank you for you patience.

DNS propagation issue (Resolved) Critical

Affecting System - DNS

  • 07/25/2012 06:04 - 07/26/2012 17:13
  • Last Updated 07/25/2012 08:08

This morning Network Solution sent out some wrong DNS information for our domain oditech.com which has since been corrected. Some DNS server picked up this information and it is causing some loss of connectivity to ODI's servers. This will correct itself automatically as the DNS updates. You can access all of our servers via IP address if you need immediate connectivity. To find you IP address please contact support at 877-735-9299 or email support@oditech.com