Frequently Asked Questions (FAQ) Print

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  1. Where can I see how much space I've used on my hosting account?
    • Login to the customer portal.
    • Select Services > My Services
    • Select View Details next to your hosting account; the details page will display information about your hosting account. You can also view this information using your cPanel.
      Web hosting details page
  2. How can I get more space if I have exceeded my quota or am approaching full?
    • Very few people actually exceed the limits set with their hosting package, however, extra space is available in 1 gig increments. Each additional gig of space costs $5.00/month. When you go over your limit the ODI billing sytem will automatically charge you an additional fee per gig of space.
  3. I dont' actually want more space and am trying to figure out why I have used all the space allocated with my hosting account. What might have caused my space to fill up?!
    • Very few people actually exceed the limits set with their hosting package, however, some typical causes of this are large image or media files, multiple pdfs, many saved emails. If you go over your quota, extra space is available in 1 gig increments. Each additional gig of space costs $5.00/month. When you go over your limit the ODI billing sytem will automatically charge you an additional fee per gig of space.

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